Terms and Conditions
Last updated: February 02, 2025
1. Introduction
These terms and conditions govern your use of Apex Roofers & Repairs's website and services. By accessing our website or using our services, you agree to these terms in full.
2. Definitions
"Company", "we", "our", "us" refers to Apex Roofers & Repairs.
"Customer", "you", "your" refers to the person or entity purchasing our services.
"Services" refers to any roofing works or related services we provide.
3. Services
We provide roofing services including but not limited to:
- Roof repairs and maintenance
- New roof installations
- Emergency roofing services
- Roof inspections and surveys
- Guttering services
- Chimney repairs
4. Quotes and Pricing
All quotes are valid for 30 days from the date of issue. Prices may be subject to change if:
- The scope of work changes
- Additional problems are discovered during work
- Materials costs increase significantly
- Access to the site is more difficult than initially assessed
5. Payment Terms
- A deposit may be required before work commences
- Final payment is due upon completion of works
- We accept bank transfers, credit cards, and debit cards
- Late payments may incur additional charges
6. Warranties and Guarantees
Our workmanship warranty covers:
- 20-year guarantee on new roof installations
- 5-year guarantee on major repairs
- Manufacturer warranties on materials (terms vary by product)
Warranties are subject to proper maintenance and may be void if repairs are attempted by unauthorized parties. Warranties do not cover internal damage or modifications to the original design specifications.
7. Cancellation and Refunds
You have the right to cancel within 14 days of accepting our quote, provided work hasn't commenced. Cancellation fees may apply if:
- Materials have been ordered
- Scaffolding has been arranged
- Work has already begun
8. Our Responsibilities
We commit to:
- Provide services with reasonable care and skill
- Use materials that are fit for purpose
- Complete work within agreed timeframes (weather permitting)
- Maintain appropriate insurance coverage
- Comply with all relevant building regulations
9. Customer Responsibilities
You agree to:
- Provide accurate information about the property
- Ensure reasonable access to the property
- Obtain necessary permissions (if required)
- Make payments as agreed
10. Limitation of Liability
Our liability is limited to the value of the works undertaken. We are not liable for:
- Indirect or consequential losses
- Delays due to weather conditions
- Pre-existing property conditions
- Damage caused by third parties
- Internal damage resulting from roofing works
- Issues arising from modifications to original design specifications
11. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, or national emergencies.
12. Complaints Procedure
If you have any concerns, please:
- Contact us immediately in writing
- Allow us reasonable opportunity to remedy the situation
- Retain all relevant documentation
13. Contact Information
For any questions regarding these terms, please contact us at:
Email: sales@aroofers.co.uk
Phone: 020 3907 6767
Address: Craven Park Road,
London, N15 6AB, UK
14. Governing Law
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
